Shipping & Delivery Policy

Shipping & Delivery

  1. Is Delivery available for all products?

Yes

 

  1. When I will receive my order?

4 -7 days for West Malaysia, 12-15 Days for East Malaysia

 

  1. My order is delayed, when will I receive it?

Yes, sometime is logistic issues.

Recommended always track your order by using our tracking online services: https://www.tracking.my/

 

  1. What can i do if I have placed an order with the wrong shipping address?

 

You need to inform our customer service or call our support number:  016-218 4993

Or email to us: xuangmuk@gmail.com

 

  1. Can I schedule the delivery based on my availability to receive the item?

 

Yes, need to inform us as soon as possible after the order made. So that we can courier out based on your order date.

 

  1. How can I know if an item can be delivered to my area?

We have so many courier service like DHL, J&T, Citilink and post laju. So we will choose base on the availably area by using different kind of courier services.

 

  1. Is Express Delivery available for all products?

 

Yes.

 

  1. Why do some products take longer shipping time?

This one we cannot prevention. Sometimes is depending on the logistic services and their heavy duty working schedule.

  1. How can I change the shipping address of my order?

 

You need immediately inform our customer service or call our support number:  016-2184993 Or email us: xuangmuk@gmail.com

 

  1. Do you deliver during weekends and holidays?

 

Yes, we working and ship out every day from Monday to Saturday ( half day)  except Public holiday and Sunday.  So if your order is fall on Sunday or public holiday, we will ship out on next working day. So you can make order any times and anywhere.